Refund policy
Refund Policy
60-Day Warmth Guarantee
We want you to stay warm all winter. If you are not happy with your ChillBlocker hood within 60 days of delivery, contact us and we will refund your order in full.
How to request a refund or return
- Contact us through our Contact page with your order number.
- We reply with the next steps within 24 hours on business days. If a return is needed, we send you the return instructions and address.
- Once your request is approved, the refund is issued to your original payment method. Your bank may need a few business days to process it.
Damaged, defective or wrong items
Please inspect your order on arrival. If an item is damaged, defective or not what you ordered, contact us with your order number and a photo, and we will send a replacement or a refund.
Cancellations
You can cancel your order free of charge before it ships by contacting us as soon as possible.
Exchanges
Want a different color? Contact us and we will help you swap it.
Questions
Reach us anytime through our Contact page.